Grievance Redressal Policy
Last updated: 11 November 2026
Effective date: 11 November 2026
Blueprint Desk is committed to fair, timely redressal of client concerns. This policy sets out how to raise a complaint and how we respond.
1. Contact us
Company: Option Brains Capital Private Limited (brand: Blueprint Desk) Registered office: Office No 306, 3rd floor, Regency Landmark Building, Ulhasnagar, Thane 421002, Maharashtra, India Email: support@optionbrains.com Phone: +91 75758 36969 / +91 90908 36969 Working hours: 9:00 am to 6:00 pm (Mon – Fri) (IST) Online complaint form: https://optionbrains.com/complaints
2. Escalation matrix
Level 1 - Customer Care / Support: support@optionbrains.com, +91 75758 36969, 9:00 am to 6:00 pm (Mon – Fri) (IST).
Level 2 - Grievance Officer: Mr. Avisekh Ghosh, support@optionbrains.com, +91 90908 36969, Office No 306, 3rd floor, Regency Landmark Building, Ulhasnagar, Thane 421002, Maharashtra, India.
Level 3 - Compliance Officer: Mr. Avisekh Ghosh, support@optionbrains.com, +91 75758 36969.
Level 4 - Principal Officer: Mr. Avisekh Ghosh, support@optionbrains.com, +91 75758 36969.
3. How to raise a complaint
Use the online form, email, phone or post. Include your name, registered email and mobile, plan or order ID, a clear description and desired outcome, and supporting documents. We do not charge any fee for handling complaints.
4. Our timelines
Acknowledgement with a reference number: within 48 hours.
Research-service complaints: resolution within 21 calendar days of receipt (SEBI SCORES timeline).
E-commerce / consumer transaction complaints: within one month of receipt.
Data-protection grievances: as soon as possible and within the period required by law (no more than 90 days under the DPDP Rules). IT Rules grievances: within 15 days.
5. SEBI SCORES and Smart ODR
If unsatisfied or unresolved within 21 days, lodge on SEBI SCORES (https://scores.sebi.gov.in or the SCORES app). SCORES sends the complaint to us for resolution within 21 calendar days, with review by RAASB (BSE Limited) and then SEBI as shown on SCORES. SEBI toll-free: 1800 266 7575 / 1800 22 7575.
If still unresolved, you may use Smart ODR (https://smartodr.in) for conciliation and online arbitration, or approach a consumer commission under the Consumer Protection Act, 2019.
6. Data protection, records and reporting
Privacy complaints, including about data shared with Option Brains Wealth Private Limited, go to the Grievance Officer. If unsatisfied after our process, you may approach the Data Protection Board of India.
We keep complaint records for at least five years and publish monthly complaints data on our website by the 7th of each following month as SEBI requires.